Allen Zhang — My Growth Story at NCC Medical

When I was growing up in a small village in northern China, transportation was limited and access to healthcare was scarce. The nearest hospital was miles away, so local families often relied on traditional village doctors.

The first medical device I ever saw was a thermometer. I still remember how people’s anxious faces relaxed the moment the doctor said, “Your temperature is normal now.” That small device seemed to hold incredible power. From then on, I developed a lasting curiosity and respect for medical equipment.

In 2023, I joined Shanghai NCC Medical Co., Ltd., beginning my journey in the world of neurophysiology and medical technology. Established in 1997, NCC develops advanced devices for EEG, EMG, and intraoperative neuromonitoring (IONM).

As a Technical Support Engineer in the Overseas Business Department, my work involves assisting global clients with product setup, troubleshooting, and remote training. It requires deep product knowledge, quick response, and clear communication — values that align perfectly with NCC’s commitment to reliability and care.

My learning began with reviewing product manuals, clinical documents, and training materials provided through the NCC Academy, where I quickly gained both theoretical understanding and hands-on experience. The company’s open culture and mentorship from senior engineers helped me grow into a confident, independent support professional.

Over the past two years, I’ve earned trust and appreciation from clients worldwide. To respond promptly, I keep key guides and demo videos on my phone, and my laptop is always with me — even after hours — so I can provide immediate assistance whenever needed.

I remember one New Year’s Eve in 2025, when a client in India called: their Cynapse IONM system couldn’t connect, and surgery was starting in 30 minutes. I quickly logged in remotely, diagnosed a missing USB driver, reinstalled it, and verified the surgical settings. The client’s relief and gratitude reminded me why I chose this field — every successful connection means one more life safeguarded.

At NCC Medical, we are not just solving technical problems — we are protecting patients and supporting surgeons worldwide. I am proud to be part of this mission and will continue to refine my skills, offering professional, efficient, and sincere support to every partner around the globe.